Get started with our self-guided Plug&Play installation
Setup A: Recommended Installation
Setup with your existing wifi router
The recommended setup places the Chinanetspeed accelerator in-between your ISP modem and personal wifi router
Setup B: Backup Installation
Backup setup using ChinaNetSpeed wifi
In many cases, the recommendation installation may not work if PPPoE credentials are stored on your personal wifi router
Need help? Contact us via wechat!
Please send a photo of your network setup, including cables, ports, and connections clearly visible in the photo, as well as the following:
1. HAVE YOU TRIED RESTARTING? Please restart the chinanetspeed accelerator by removing the power plug, waiting a few seconds, and plugging it back in
2. DOES BAIDU WORK? Please try to connect to any domestic website to confirm an active internet connection. Sites such as Baidu, Taobao, or Weibo should ALWAYS be accessible. If unable to load, please refer to the backup installation steps
3. DOES IT WORK ON YOUR PHONE? Confirm if the issue exists on any other device, phone, laptop, tablet, etc
If any other issues, please contact us. Our staff is available during normal business hours on weekdays, and on weekends with emergency on-call support . We are here to help!
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