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chinanetspeed

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  • Support 
    • FAQ
    • Installation
    • Troubleshooting
  • …  
    • Member Login
    • Support 
      • FAQ
      • Installation
      • Troubleshooting
    GET STARTED

    chinanetspeed

    • Member Login
    • Support 
      • FAQ
      • Installation
      • Troubleshooting
    • …  
      • Member Login
      • Support 
        • FAQ
        • Installation
        • Troubleshooting
      GET STARTED

      chinanetspeed

      • INSTALLATION

        Get started with our self-guided Plug&Play installation

        Diagram of Chinanetspeed installation Setup A

        Setup A: Recommended Installation

        Setup with your existing wifi router

        The recommended setup places the Chinanetspeed accelerator in-between your ISP modem and personal wifi router

         

        1. CONNECT CHINANETSPEED: On your existing wifi router, unplug the internet cable in the WAN port, and instead, use the same cable to plug directly into Chinanetspeed 
        2. CONNECT YOUR WIFI ROUTER: Use the white USB attachment to connect to the WAN port on your personal wifi router (The "WAN port" is located on its own, not to be confused with a "LAN port" typically found in a row of four)
        3. ADD POWER: Add power by using the original provided power supply - minimum 5.1V @2.5A.
        4. LOGIN - ALL DONE! No passwords or logins are needed for service - simply connect normally to your personal wifi network using any existing password credentials
        Wiring Diagram of Chinanetspeed installation Setup B

        Setup B: Backup Installation

        Backup setup using ChinaNetSpeed wifi

        In many cases, the recommendation installation may not work if PPPoE credentials are stored on your personal wifi router

         

        1. CONNECT CHINANETSPEED: Using the included internet cable, plug the accelerator into a LAN port on your existing wifi router (the LAN port is typically found in a row of four)
        2. ADD POWER: Add power by using the original provided power supply - minimum 5.1V @2.5A.
        3. LOGIN w/ BUILT-IN WIFI: Contact us for the network credentials to your diagnostic test wifi*
        *Please note that the built-in wifi is intended for diagnostic purposes only, and is NOT intended for long-term usage. The speed will be significantly slower (max 30Mbps), and the wifi range is known to be both underpowered and have stability issues requiring frequent device restarts.
      • Need help? Contact us via wechat!

        Please send a photo of your network setup, including cables, ports, and connections clearly visible in the photo, as well as the following:

         

        1. HAVE YOU TRIED RESTARTING? Please restart the chinanetspeed accelerator by removing the power plug, waiting a few seconds, and plugging it back in

        2. DOES BAIDU WORK? Please try to connect to any domestic website to confirm an active internet connection. Sites such as Baidu, Taobao, or Weibo should ALWAYS be accessible. If unable to load, please refer to the backup installation steps

        3. DOES IT WORK ON YOUR PHONE? Confirm if the issue exists on any other device, phone, laptop, tablet, etc

         

        If any other issues, please contact us. Our staff is available during normal business hours on weekdays, and on weekends with emergency on-call support . We are here to help!

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