ISP should connect DIRECTLY to Chinanetspeed; USB adapter sends signal OUT to wifi router
WHAT HAPPENS AFTER MY TRIAL?
Congrats on your successful installation! Read more on what happens next
CONNECTING FOR THE FIRST TIME
Please disable any 3rd party network applications for optimum performance (e.g Astrill, Express, etc). You can also test your speeds using any speedtest vendor - we’ve written a guide here: www.chinanetspeed.com/blog/speedtest-in-china
WHAT TO EXPECT
Our service includes a “self-healing” feature that automatically detects and updates your routing. There may be short disruptions - this is normal. Please contact us if you still cannot access the Internet after 5 minutes.
RENEWALS & ACCOUNT MANAGEMENT
Anytime during your trial, you can visit your account page to view the current month’s data usage, select a plan, and pay online to renew your subscription (accounts.chinanetspeed.com).
HELP & SUPPORT
No need to restart your Chinanetspeed device - Instead, please restart the ISP modem, which often requires frequent restarts. If problems persist, contact us via wechat. We are here to help!
I'M STILL HAVING PROBLEMS
Not working? Try these steps
I DON'T HAVE A WIFI ROUTER
We strongly recommend a personal wifi router (different from ISP modem), since you'll be able to access our full speeds - up to 200Mbps. Otherwise, our built-in wifi is limited to 30Mbps.